Acceptable Use Policy

Last updated: March 7, 2026 This Acceptable Use Policy ("Policy") governs your use of the ProHire mobile application and website at prohire.club (collectively, the "Platform"). ProHire is a marketplace that connects homeowners with contractors for home services. By accessing or using the Platform, you agree to comply with this Policy. This Policy supplements our Terms of Service — in the event of a conflict, the Terms of Service take precedence.

1. Purpose

ProHire is committed to maintaining a safe, trustworthy, and professional marketplace for homeowners and contractors alike. This Policy outlines the standards of behaviour expected of every user and describes the actions we may take when those standards are not met.

2. Prohibited Content

You may not post, upload, share, or otherwise make available any content that:

Is fraudulent or misleading — including fake job listings, fabricated reviews, inflated credentials, falsified licences, or deceptive pricing.

Constitutes harassment or abuse — including threats, intimidation, bullying, hate speech, or any language intended to demean or harm another person.

Is discriminatory — including content that promotes or incites discrimination based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic under Canadian law.

Is spam or unsolicited advertising — including bulk messages, chain messages, repetitive posts, or promotions for goods and services unrelated to home services.

Contains illegal material — including content that promotes, facilitates, or depicts illegal activity, violence, or the sale of prohibited goods and services.

Infringes intellectual property — including copyrighted images, trademarks, trade secrets, or any other proprietary material used without the owner's authorisation.

Contains malware or harmful code — including viruses, trojans, phishing links, or any software designed to damage, interfere with, or gain unauthorised access to systems or data.

Violates privacy — including the sharing of another person's personal information without their consent.

3. Prohibited Behaviour

You may not engage in any of the following behaviour while using the Platform:

Circumventing the Platform — soliciting or encouraging users to conduct transactions, communications, or payments outside of ProHire to avoid Platform fees or protections.

Manipulating ratings or reviews — offering incentives for positive reviews, posting reviews for services not rendered, or retaliating against users who leave honest feedback.

Impersonation — pretending to be another person, company, or entity, or misrepresenting your affiliation with any person or organisation.

Interfering with the Platform — attempting to disrupt, overload, or compromise the security or performance of the Platform or its infrastructure.

Scraping or data harvesting — using automated tools to collect user data, job listings, or other content from the Platform without prior written consent.

Bid manipulation — submitting bids with no intention of fulfilling the work, or colluding with other users to manipulate bidding outcomes.

Misuse of AI features — including any of the following:

- Using AI generation features to produce fraudulent, misleading, or deceptive listings at scale. - Using AI message suggestion features to generate harassing, threatening, or discriminatory messages. - Attempting to manipulate or circumvent AI moderation systems (e.g., using AI to generate content designed to evade content filters). - Sharing or reselling AI-generated content produced through ProHire's Platform outside of the Platform.

4. Account Responsibilities

Account security — You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

Accurate information — You must provide truthful, accurate, and up-to-date information in your profile, job listings, bids, and all other Platform interactions. Contractors must accurately represent their qualifications, experience, and licensing.

One account per person — Each individual may maintain only one ProHire account. Creating multiple accounts to evade restrictions, manipulate the Platform, or gain an unfair advantage is strictly prohibited.

Compliance with laws — You are responsible for ensuring that your use of the Platform complies with all applicable federal, provincial, and municipal laws and regulations, including those related to labour standards, licensing, and consumer protection.

5. Reporting Violations

If you encounter content or behaviour that violates this Policy, we encourage you to report it promptly. You can report violations in two ways:

In-app reporting — Use the report feature available on job listings, profiles, messages, and reviews to flag content directly within the Platform.

Email — Send a detailed description of the violation, including any relevant screenshots or links, to prohireclub@gmail.com.

We review all reports and will respond as promptly as circumstances allow. Reports are handled confidentially, and we do not tolerate retaliation against users who report violations in good faith.

6. Consequences of Violations

ProHire reserves the right to take any of the following actions, at our sole discretion, in response to violations of this Policy:

Warning — A formal notice advising you of the violation and requesting that you cease the prohibited behaviour.

Content removal — Removal of any content that violates this Policy, without prior notice.

Temporary suspension — Suspension of your account for a defined period, during which you will be unable to access the Platform.

Permanent termination — Permanent closure of your account and revocation of access to the Platform.

Legal action — Referral of the matter to law enforcement or pursuit of legal remedies where appropriate.

The severity of the action taken will depend on the nature of the violation, its impact on other users, and whether it is a first or repeated offence. We may skip earlier steps and proceed directly to suspension or termination for serious violations.

7. Relationship to Terms of Service

This Acceptable Use Policy forms part of, and is subject to, our Terms of Service. Capitalised terms not defined in this Policy have the meanings given to them in the Terms of Service. A violation of this Policy constitutes a violation of the Terms of Service and may result in the consequences described in both documents.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will notify you through the Platform or by other appropriate means. Your continued use of the Platform after such changes constitutes your acceptance of the updated Policy.

9. Contact Us

If you have questions about this Policy or need to report a concern, please contact us at: Email: prohireclub@gmail.com Website: prohire.club